IMI Precision Engineering Customer Service Representative in University Park, Illinois

Bimba, part of IMI Precision Engineering, is a forward-thinking innovator providing industry-leading pneumatic, hydraulic and electric motion solutions that are easy to use, reliable and ready for all engineering solutions. We are a world leader in motion and fluid control technologies. Wherever precision, speed and engineering reliability are essential, we deliver exceptional solutions which improve the productivity and efficiency of our customers’ equipment. As a business we aim to understand our customers’ challenges. We then connect our products, people and expertise in order to deliver exceptional service and solutions. We call this Engineering GREAT, and we deliver it to customers through a world-class portfolio of high performance products, through close partnerships and problem-solving, and through a global network of support which ensures reliable local delivery, all over the world.

Overview

We are looking for a full-time Customer Service Representative to join our team!

Do you have Customer Service experience in a manufacturing environment ? If so, APPLY NOW!

Responsibilities

Summary/Objective

Provide customer service and internal sales support to customers and distributors in the sale of company products.

Essential Functions

· Receive and manage phone inquiries, Email inquiries, EDI, Ecommerce, Live Chat, and Fax inquires.

· Provide and support order maintenance, order inquiry support, expedite requests, and service enhancement.

· Verify and enter orders, RMA’s, and quote requests.

· Capture and issue leads from end users.

· Apply policies and fees to orders such as but not limited to blanket, sample, rework, cancellations, restock, etc.

· Maintain the department database, record keeping and filing systems.

· Provide assigned territory support, such as monthly region activity reporting, continuous contact and follow up on various issues such as EDI, BimbaNet, announcements sent and territory visits.

Qualifications

Requirements:

· Associates degree in a technical field or 4 years work experience in customer service call center environment

· Must have excellent communication skills; verbal, written and listening

· Strong working knowledge of Microsoft Office such as Outlook, Excel, and Word; excellent computer navigation skills

· Must be versatile to adapt to changing circumstances, workload and priorities

Job ID 2018-31673

# of Openings 2

Job Locations US-IL-University Park

Category Manufacturing/Production

Platform IMI Precision Engineering